The Premier UK Model Shop

Returns Policy

Unwanted items

If, after buying an item over the phone or online, you would like to return it then please notify us via email or telephone within 14 days of receiving the item. You then have a further 14 days to return to item to us in its original, unopened packaging.  When we receive the item, we will refund the full cost of the item plus the original cost of shipping. Unfortunately, we don’t refund the cost of the return postage for unwanted items.

Faulty or incorrect items

On the odd occasion that an item may arrive faulty please contact us before returning it. It maybe that we can help sort out a problem over the phone or resolve the issue in a way that doesn’t involve you sending the item back to us. If we cannot do this, we may offer a returns label for you to print out and stick on the parcel. Further instructions will be given when you receive your label. We will then inspect the item on return and arrange for either a repair, replacement or refund.

The same applies to items received in error.

If the item develops a fault after use most of the manufacturers offer a warranty. Details of this will be enclosed with the product, but generally this carries from 6 – 12 months. Items that develop a fault within this time can be returned to us for a repair, replacement or refund if the product has been used according to the instructions within the product.

All of our second hand items comes with a three month warranty.

Whatever the problem, please remember to contact us first before returning anything. If you have any questions don’t hesitate to contact us via one of the methods below.

Email address: info@cheltenhammodelcentre.com

Telephone: 01242 523117

Address

Cheltenham Model Centre
39 High Street
Cheltenham
GL50 1DX