Returning Unwanted/Faulty/Damaged Goods
Item bought online/over the phone
If when receiving an item, you discover it is damaged or, it develops a fault, then please contact us for a free post address that will allow you the return the item to us. You will have the option to have it replaced, repaired or a refund. A refund will only be offered within a 30-day period and as long as the product has not been misused or parts within have life expired (motor brushes etc.) If we cannot repair or replace the item then it will be returned to the manufacturer. The manufactures warranty will cover any repairs that need doing. If out of warranty when a fault develops then there may be a charge.
When placing an order either over the phone or online you are entitled to a 14 day ‘cooling-off period’. This allows you to send back the item to us for a full refund*. The item must be unused and returned it is original, unopened box for this to apply.
Item bought in the shop
If the item is bought in the shop of from us at an exhibition and is damaged or develops a fault then you are entitled to either a replacement, refund or repair. A refund will only be offered within a 30-day period and as long as the product has not been misused or parts within have life expired (motor brushes etc.) After this time the manufactures warranty will cover any repairs that need doing.
We sometimes sell product as spares or for repair. These will be labelled or you will be told before purchasing. We do not offer returns/refunds or replacements on such items.
If you change your mind after buying an item in the shop or at an exhibition unfortunately we do not offer a refund, however you will be able to exchange the item for something else or have a credit note for the same value as the item being returned, as long as the item is unused and returned it is original, unopened box.
If you have any questions please contact us.
Our returns address is
Cheltenham Model Centre
39 High Street
*only £4 standard delivery charge will be refunded, if more expensive option used, you'll have to pay the difference