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Privacy Policy

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order (online or via telephone) or subscribe to our newsletter.
When ordering or registering on our site you will asked to enter your: name, e-mail address, mailing address & phone number. You can, however, visit our site anonymously.

What do we use your information for?


Any of the information we collect from you may be used in one of the following ways:

  1. To personalise your experience - your information helps us to better respond to your individual needs
  2. To improve our website - we continually strive to improve our website offerings based on the information and feedback we receive from you
  3. To improve customer service - your information helps us to more effectively respond to your customer service requests and support needs
  4. To process transactions
  5. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  6. To send periodic emails
  7. The email address you provide for order processing, will only be used to send you information and updates relating to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction (either online or via telephone), your information will be kept on file to allow you to sign in to our website so you can check order status etc.


Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Google Analytics

We use Google Analytics to collect information about the way customers use our site. No personal information is taken, however if you want to opt out you can install a blocker on your browser to stop analytic collecting browsing information from you. This is a good example of one of these blockers

Online Privacy Policy Only

The above also applies to orders placed over the phone. Any information you provide us is treated in the same way. Personal information (name, address, telephone number & email address) are added into our secure system to allow us to track your order and to make future ordering quicker. You can opt out of this if you mention at the point of ordering. All sensitive data (credit card information) is handled by our payment gate. Once the information has been used to process your order it is stored by out payment gateway in a secure way. We are unable to access it again after this point.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. 

This policy was last modified on 25/05/2017 for GPDR 


Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

39 High Street
Cheltenham
Gloucestershire
GL50 1DX
UK

Tel: 01242 523117 or 01242 234644
Fax: 01242 226050

E-Mail: sales@cheltenhammodelcentre.com

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